Refund policy
Return & Refund Policy
Last Updated: September 28, 2026
Thank you for shopping with JollyGlow™.
We want you to feel confident when purchasing from our store. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions described below.
1. 30-Day Return Period
You have 30 calendar days from the date your order is delivered to request a return.
To start a return request, please contact:
Please include your order number and a description of the reason for your return.
2. Return Eligibility
To be eligible for a return, the product should generally be:
- Returned within the 30-day return period.
- In reasonably good condition.
- Returned with the original packaging where reasonably possible.
- Accompanied by the relevant order information.
Products that have been significantly damaged after delivery due to misuse, improper handling, modification, or causes unrelated to a product defect may not qualify for a full refund.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the product and relevant packaging, when applicable
We will review the information and work with you to determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate solution.
4. How to Request a Return
Please do not send a product back before contacting our support team.
To request a return:
- Email support@jollyglow.world.
- Provide your order number.
- Explain why you would like to return the product.
- Wait for our return instructions.
- Send the product according to the instructions provided by our support team.
5. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, credit card provider, payment processor, or other financial institution.
6. Full Refunds
Where a return qualifies for a full refund, the applicable product purchase amount will be refunded.
If an item is returned because it is defective, damaged, incorrect, or otherwise covered by our return terms, we will review the circumstances and determine the appropriate resolution.
7. Non-Returnable Situations
A return may be declined where the product has been intentionally damaged, substantially altered, misused, or returned outside the applicable return period, except where applicable law provides otherwise.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, first check your bank or payment account.
You may also contact your payment provider.
If you still cannot locate the refund, contact us at:
9. Contact
For all return and refund questions:
JollyGlow™
Email: support@jollyglow.world
Phone: +1 917-583-7229
Address: 7030 Magee St, Weeki Wachee, FL 34613, United States