Shipping policy
Shipping Policy
Last Updated: September 28, 2026
At JollyGlow™, we want your holiday shopping experience to be simple and convenient.
1. Free Worldwide Shipping
We currently offer free standard shipping worldwide.
Shipping charges are not added to eligible standard orders during checkout.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
7–10 days
Delivery estimates begin after the order has been processed and shipped.
Actual delivery time may vary depending on the destination and circumstances affecting transportation.
3. Order Processing
After an order is placed, we process the order for shipment.
Processing and transportation times may vary depending on order volume, inventory availability, holidays, carrier schedules, and other operational factors.
4. Delivery Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully check:
- Full name
- Street address
- Apartment/unit number where applicable
- City
- State/province
- Postal/ZIP code
- Country
- Contact information
If an order has already been shipped, changing the delivery address may not be possible.
5. International Orders
Because we ship internationally, delivery conditions may vary between destinations.
International shipments may be affected by customs processing, local carrier procedures, public holidays, weather, or other destination-specific circumstances.
6. Customs and Import Charges
Depending on the destination and applicable local regulations, international orders may be subject to customs duties, taxes, or other government charges.
Where such charges apply, they may be the responsibility of the recipient unless otherwise stated during checkout.
Customers should review their local import requirements where applicable.
7. Delayed Deliveries
Estimated delivery dates are not guaranteed delivery dates.
Unexpected delays may occur because of:
- Carrier disruptions
- Severe weather
- Customs processing
- Public holidays
- High seasonal shipping volumes
- Incorrect address information
- Other circumstances outside our reasonable control
If your order appears to be delayed, please contact us at:
8. Lost or Delivery-Issue Orders
If your order has not arrived within a reasonable period after the expected delivery timeframe, contact our support team with your order number.
We will review the available shipping information and help determine the appropriate next step.
9. Contact
For shipping questions:
Email: support@jollyglow.world
Phone: +1 917-583-7229
JollyGlow™
7030 Magee St
Weeki Wachee, FL 34613
United States